1. Acceptance of Terms
By accessing or using our website, mobile application, or services, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree with any part of these Terms, you may not use our services.
These Terms apply to all customers, users, and third parties who access or use our services.
2. Services Provided
Unilifters LLC (“we,” “our,” “us”) offers domestic and international courier, parcel delivery, freight forwarding, and logistics services through our own infrastructure and trusted third-party partners, including DHL, USPS, FedEx, and others.
3. User Eligibility
To use our services, you must:
Be at least 18 years old or have legal parental/guardian consent
Provide accurate personal and shipping information
Not use the services for unlawful purposes
We reserve the right to refuse service to anyone at our discretion.
4. Booking & Shipping
By placing an order for shipping, you agree to:
Ensure all details (recipient name, address, contents, weight) are accurate
Properly package all items in accordance with carrier standards
Pay all applicable shipping charges, taxes, and customs duties
Comply with all U.S. and international shipping laws
Unilifters is not liable for delivery issues caused by incorrect, incomplete, or fraudulent shipment information.
5. Prohibited Items
You may not ship any of the following items through Unilifters or our partner carriers:
Illegal substances or narcotics
Weapons, ammunition, explosives
Live animals (unless permitted and arranged in advance)
Counterfeit goods
Perishable food items without proper packaging
Hazardous or flammable materials
Currency or negotiable instruments
Human remains or body parts
Shipping any prohibited item may result in denial of service, cancellation, or legal reporting.
6. Liability & Limitations
Unilifters’ liability is limited to the declared value of the shipment or the amount covered by any optional insurance purchased at booking.
We are not liable for:
Delays caused by weather, customs clearance, strikes, or third-party carriers
Loss or damage caused by inadequate packaging
Indirect or consequential damages (including business loss)
Parcels delivered to incorrect addresses due to user error
For high-value shipments, we recommend purchasing additional insurance.
7. Delivery & Tracking
We offer:
Real-time tracking where available
Estimated delivery times (not guaranteed unless otherwise stated)
Delivery confirmation upon receipt
Delays may occur due to customs processing, carrier backlog, or force majeure events.
8. International Shipping & Customs
For international shipments, the recipient is responsible for:
Import duties, VAT, and customs taxes in the destination country
Providing valid identification and supporting documents if required
Complying with all applicable import/export laws
Unilifters cannot be held liable for delays or seizure due to non-compliance with destination country regulations.
9. Cancellations & Refunds
You may cancel a shipment before it is picked up or dispatched. If eligible, refunds are processed as follows:
100% refund before dispatch
Partial refunds if cancellation occurs during transit (conditions apply)
No refunds once delivery is confirmed or refused by recipient
To request a refund, contact us at support@unilifters.com with your order number.
10. Account Responsibility
If you register an account on our platform, you are responsible for:
Keeping login credentials confidential
All activity that occurs under your account
Notifying us immediately of any unauthorized access or security breach
We reserve the right to suspend or terminate accounts for suspected misuse.
11. Intellectual Property
All content on our website and digital platforms (including logos, software, designs, images, and text) is the property of Unilifters LLC and protected by U.S. intellectual property laws.
You may not copy, modify, distribute, or exploit our content without written permission.
12. Privacy Policy
Use of our services is also governed by our [Privacy Policy], which explains how we collect, store, and use personal data.
13. Amendments
We reserve the right to modify or update these Terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes means you accept the updated Terms.
14. Governing Law
These Terms are governed by the laws of the State of New York, without regard to its conflict of law principles.
Any disputes shall be resolved exclusively in the state or federal courts of New York County, NY.
15. Contact Information
For any questions, concerns, or legal notices, please contact:
Unilifters LLC